HELP DESK / SELECTION TO SUPPORT
Questions before you choose.
Find answers about selection, fitment, packages, software, quotes, shipping and support.
Selection
How do I choose between standalone and piggyback?
Start with the engine, original ECU, intended changes and functions to retain. A standalone takes on specified engine control; a piggyback works alongside the original ECU. The matching hardware and installation requirements still need review.
Can I ask without choosing a model?
Yes. Choose ECU setup, wiring or tuning connection in the inquiry form and describe the project. Enter Not sure for unknown details.
Fitment
Does a vehicle name confirm compatibility?
Market, production year, engine, original ECU, controller revision and wiring can change the answer. Share these details before deciding on parts.
What connector information is useful?
Identify both sides, the ECU labels and matching pinouts. Connector-face photos can follow by email. Similar plug shapes do not establish the same electrical signals or pin assignments.
Packages
Are harnesses and tuning cables included?
The itemized quote identifies actual supplied parts, quantities, required separately purchased items and optional additions. Mention any equipment you already have.
Is a connector set a finished harness?
No. Loose housings and terminals, a universal flying-lead harness and a vehicle adapter have different contents and assembly requirements. Check the exact item.
Software & Documents
Where can I find manuals and software?
The resource center provides model and revision information. Request the corresponding file or release for your hardware; only available files have download links.
Are printed manuals and CDs digital downloads?
No. They are physical catalog items with their own edition, language and contents checks. A software disc does not by itself confirm licensing or support for a current computer OS.
Quotes & Shipping
What happens after an inquiry?
When online sending is available, an accepted submission is forwarded for email correspondence. The configuration and supply scope are clarified before an itemized quote. An inquiry is not an order or stock reservation.
How are shipping charges and timing confirmed?
Provide the destination country and city / postal code. Availability, preparation time, shipping method, charges, transit estimate and tax responsibilities are confirmed for the proposed package.
Warranty & Returns
How do I request support for an existing purchase?
Choose Existing purchase / support. Include the purchase or quote reference, model, hardware and a description of the issue. Label, wiring or installation photos can be requested in follow-up correspondence.
Can I return an item immediately?
Contact the team first to confirm eligibility, coverage, return destination and handling instructions for the actual purchase. Do not assume a marketplace warranty period applies to a new quote.
CONFIGURATION / INQUIRY
Still need help?
Tell us the model, setup and the detail you want to clarify.