01
Product coverage
Warranty coverage, the applicable period and any supplier support depend on the supplied product and agreed purchase terms. Request written confirmation for your specific quote.
02
Requesting support
Contact us with the product model, purchase or quotation reference, description of the issue and the setup in which it occurred. Further label, connector or installation information may be requested by email.
03
Assessment and limitations
Installation, wiring, operating conditions, modifications and physical condition may be relevant to an assessment. Do not assume that a diagnosis or repair is covered before the specific case is reviewed.
04
Returns and exchanges
Contact us before sending anything back. Eligibility, return timing, item condition, shipping responsibility and the available resolution must be confirmed for the purchase.
05
Special configurations
Custom wiring, printed materials and software media can have different fulfillment and return conditions. Check these conditions with the itemized quote before confirming the configuration.
06
Processing and resolution
The agreed process may involve inspection, repair, replacement or another resolution appropriate to the purchase terms. Confirm the return destination and instructions before arranging shipment.